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Crash on Android 4.4.2 / SD 3.0.3


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MikeTwoOne
MikeTwoOne
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Hi,

Sorry, not beta or suggestions related, but can't find a better place to post ...

Since version 3.0.3, I've had a lot (tens of) "silent crashes" when using SD on my 4.4.2 Nexus 7.
By "silent", I mean that the Android crash notification (the one which allows you to send a report) does not show. SD just disappears.

It happens when launching SD (mostly, sometimes 3 times in a row), when loading a route (sometimes) and when navigating too (real flight).
Unfortunately I can't find a way to clearly reproduce it. Note that I never encountered that with the previous versions. Never.

I know that such a "bug report" does not really help without a log or a clear step to reproduce, so my question is about the correct way to report it.
Is there a way to really help identifying this issue? A specific SD log I can find somewhere? Can a system log be helpfull?

Thanks,

M
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Tim Dawson
Tim Dawson
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Posts: 8.3K, Visits: 10K
Actually, we have been gradually escalating this issue ever since it first started happening. Do not mistake lack of activity on these forums for lack of development effort on our part.

We have thousands of subscribers using SkyDemon on their Android, and it is NOT that case that lots of people/devices are affected. If that were the case, it would be great (in one way) because we would be able to reproduce the problem and debug it here. As it is, we are completely unable to debug the problem and the only thing we have to go on is the logs you have sent us. These indicate a non-managed exception which we can't catch, so I have had to forward them on to the developer of our tools (Xamarin) for their analysis. Since we are using the very latest version of their tools, we haven't managed to get very far as yet - they are stumped by it too. Regardless of what you may think, the problem is confined to a relatively small number of devices or something specific about the settings on those devices.

I have offered to fly myself, at my expense, to any city in the world to meet with Xamarin engineers to get to the bottom of this issue. The trouble is, it won't help unless I have a device upon which I can reproduce the problem.

If you have four devices all of which reproduce the problem easily, would you consider letting us borrow one of them?

I plan to upload another beta later today with some further experimental changes.
alberto
alberto
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          I also have silent crashes, on Nexus 7 and SD 3.0.6.This seems to be a general problem since 3.0.3. The crashes often takes place after a few minutes after SD was started.

I do not feel comfortable with SD, as I did before 3.0.3. I had one crash just durind the takeoff in Hamburg, approaching the visual reporting point. I will no longer use SD in critical situations as long as the problem is not solved.
                                                 

GO

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MikeTwoOne - 12/30/2013 6:53:00 PM
Tim Dawson - 1/9/2014 12:54:04 PM
MikeTwoOne - 1/22/2014 6:08:41 PM
funk - 1/29/2014 10:22:31 AM
wb9999 - 2/8/2014 4:00:46 PM
Tim Dawson - 2/10/2014 3:26:48 PM
MikeTwoOne - 2/10/2014 5:16:59 PM
MikeTwoOne - 2/11/2014 2:17:24 PM
Tim Dawson - 2/11/2014 5:29:14 PM
MikeTwoOne - 2/11/2014 9:37:32 PM
Tim Dawson - 2/13/2014 11:21:04 AM
MikeTwoOne - 2/26/2014 4:59:32 PM
Tim Dawson - 2/26/2014 5:30:19 PM
MikeTwoOne - 2/27/2014 8:35:33 PM
sweetpot - 2/28/2014 8:47:15 PM
wb9999 - 3/13/2014 5:57:23 PM
Tim Dawson - 3/14/2014 3:59:51 PM
MikeTwoOne - 4/2/2014 12:26:06 PM
srayne - 4/2/2014 12:54:43 PM
Tim Dawson - 4/2/2014 5:07:55 PM
MikeTwoOne - 4/2/2014 7:27:03 PM
Tim Dawson - 4/3/2014 5:37:54 PM
MikeTwoOne - 4/29/2014 2:52:40 PM
Tim Dawson - 4/29/2014 4:56:05 PM
Tim Dawson - 4/29/2014 7:52:19 PM
sweetpot - 4/29/2014 8:13:59 PM
MikeTwoOne - 4/30/2014 3:23:29 PM
Tim Dawson - 4/30/2014 4:43:39 PM
alberto - 4/30/2014 7:37:13 PM
Tim Dawson - 5/1/2014 10:54:45 AM
MikeTwoOne - 5/1/2014 12:08:40 PM
Tim Dawson - 5/1/2014 5:23:52 PM
sweetpot - 5/2/2014 11:31:23 AM
sweetpot - 5/2/2014 1:32:29 PM
Tim Dawson - 5/2/2014 3:33:13 PM
MikeTwoOne - 5/5/2014 7:55:28 AM
alberto - 5/5/2014 3:01:24 PM
sweetpot - 5/5/2014 3:53:13 PM
Tim Dawson - 5/6/2014 12:32:41 PM
Tim Dawson - 5/7/2014 3:06:31 PM
MikeTwoOne - 5/7/2014 9:54:53 PM
Mike@EDTG - 5/8/2014 6:58:14 AM
srayne - 5/8/2014 9:28:07 AM
Tim Dawson - 5/8/2014 9:47:18 AM
Tim Dawson - 5/12/2014 12:03:22 PM
MikeTwoOne - 5/13/2014 8:38:05 AM
srayne - 5/13/2014 8:46:55 AM
MikeTwoOne - 5/13/2014 11:20:24 AM
                         Thanks Mike for the info, I'll try that. Tim, I have been testing...
srayne - 5/13/2014 4:08:00 PM
                             Hi, After some hours (around 7 ...) of testing since yesterday: - I...
MikeTwoOne - 5/14/2014 1:50:47 PM
Tim Dawson - 5/13/2014 11:37:03 AM
MikeTwoOne - 5/13/2014 2:26:59 PM
sweetpot - 5/14/2014 5:27:48 PM
alberto - 5/27/2014 7:16:29 PM
Tim Dawson - 5/28/2014 10:14:42 AM
Pete - 6/1/2014 12:32:08 PM
MikeTwoOne - 6/3/2014 2:00:49 PM
Tim Dawson - 6/3/2014 4:57:52 PM
MikeTwoOne - 6/5/2014 10:48:07 AM
sweetpot - 6/4/2014 7:49:20 PM
sweetpot - 6/5/2014 10:40:50 AM
Tim Dawson - 6/5/2014 12:51:13 PM
Tim Dawson - 6/5/2014 5:11:42 PM
alberto - 6/5/2014 5:56:18 PM
mickelb - 6/6/2014 11:46:52 AM
sweetpot - 6/6/2014 6:13:30 PM
Tim Dawson - 6/9/2014 10:59:50 AM
mickelb - 6/9/2014 1:22:27 PM

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